This is a guide specifically made to help our customers better understand our shipping policy, along with helping them track their orders with ease.

Please read the tracking guideline for your shipping courier before contacting us.

We currently do not ship to countries outside of the US. To see our shipping policy and delivery times, click here.

YunExpress - starts with YT

The main shipping courier we use for our international manufacturers is YunExpress. This is our fastest shipping option available to our US customers, and shipping times will range anywhere usually between 6-14 days depending on your shipping method. This is excluding processing time which can take an additional 1-3 business days.

Your YunExpress tracking number should start with YT. (Eg. YT1921234567891234) and you will be able to track it on yuntrack.com

You can always use ANY all-in-one tracking service such as 17track.com  or aftership.com (click YunExpress or USPS as the shipping option)

You should keep an eye out for the "Last Mile Delivery Tracking Number" on the YunTrack page, as that will be your local shipping courier tracking number (USPS/FedEx) that you could enter into the official website. You will receive updated tracking information and an accurate date of when to actually expect your tracking number.

NOTE: Your Last Mile Delivery Tracking number will create a label when it is still being delivered to your local shipping courier. This means that your USPS/FedEx tracking number (not YunExpress) may not have any updates UNTIL your local courier has picked up and processed your package. Once this occurs, you can have a better expectation of when your package should arrive.

USPS - usually starts with 9 or 7

Usually most of our packages transfer over to USPS shipping after, from our international shipping courier YunExpress once your package arrives at your local shipping courier. This will be displayed on your "Last Mile Delivery Tracking Number" and will not be fully updated until your local courier has picked up and processed your package.

We do have some manufacturers who are located in the US, therefore you will receive an USPS number that you can use on the official USPS website to track your order.

Once your package is fully processed by your local courier, you will receive an expected date of delivery on the official tracking website to better understand when you will receive your package. This generally will always meet our regular shipping expectations, as displayed on our shipping policy.

eg. 9400109205167014386621 or 74890988246230878625

Enter tracking number into this link: https://tools.usps.com/go/TrackConfirmAction_input

FedEx - usually starts with 6

Some of our packages transfer over to FedEx shipping after, from our international shipping courier YunExpress once your package arrives at your local shipping courier. This will be displayed on your "Last Mile Delivery Tracking Number" and will not be fully updated until your local courier has picked up and processed your package.

We do have some manufacturers who are located in the US, therefore you will receive an FedEx number that you can use on the official FedEx website to track your order.

Once your package is fully processed by your local courier, you will receive an expected date of delivery on the official tracking website to better understand when you will receive your package. This generally will always meet our regular shipping expectations, as displayed on our shipping policy.

eg. 61290988246230878645

Enter tracking number into this link: https://www.fedex.com/en-ca/tracking.html

ePacket - usually starts with L

Some of our international manufacturers are located in China, and use ePacket (also known as China Post). Our average delivery times for ePacket shipping can range anywhere from 7-20 business days, excluding processing time. This is only for select products, usually products that do not have too much volume or not on sale. We must opt to use a cheaper shipping option for these products unless you have selected our premium shipping option.

You can use any all-in-one tracking service such as 17track.com  or aftership.com and select "ePacket" or "China Post" shipment to receive updates on your package.

eg. L1234567890 (ePacket tracking numbers generally start with an "L")